If you think staff training is a once-and-done proposition, think again. In order for your department to work efficiently and business to grow, you must develop employees’ skills, especially in today’s dynamic workplace. Whether you send staff offsite for specialized training, enroll them in online tutorials, or utilize co-workers for mentoring or job sharing, continuous employee development is a must for success. Here’s why:
Helps maintain market leadership. You don’t have to look far to see new competitors nipping at your heels, doing things faster, better and less expensively. Ongoing education keeps your staff up-to-date on best practices, new procedures and industry trends. Staying on the cutting edge is essential for both individual job performance and the bottom line. Competent employees help departments run smoothly, keep internal and external customers happy, and help the company hold a leadership position.
Boosts productivity and efficiency. It may seem obvious, but it’s often overlooked: When employees know what they’re doing, productivity and efficiency increase. Employees are better able to perform their job and are more aware of the proper way to get the job done right the first time, every time.
Establishes a consistent knowledge base. We all have strengths and weaknesses. Not only does training address skills that need improvement, it also helps ensure that everyone has a similar skill and knowledge base so they can work better as a team or take over for one another if need be.
Decreases turnover. Investing in your staff sends the message you’re interested in their personal and professional development and you’ll be keeping them on the payroll. As a result, they tend to stay loyal and put more of themselves into the job. Finding new hires takes significant time and money and there’s no guarantee they’ll even work out. Retraining existing employees saves on all fronts.
Frees up supervisors. Poor staff training can drain managers’ time as they need to constantly monitor an employee’s actions or assist with basic decision making. Adequately trained staff enables supervisors to perform more pressing duties.
Reduces errors. While accidents and mistakes occur in every business, they’re more likely to happen when someone doesn’t know how to perform the job correctly. The business can lose money, customers and credibility. Simply put: The better the training, the fewer the errors.
Improves job satisfaction. A happy employee is a productive employee – and that’s good for business. Additional training keeps employees challenged and engaged while increasing their chances for promotion and making them a more valuable asset. Ongoing education increases employee satisfaction and morale and reduces absenteeism and stress in the workplace. Employees who feel appreciated and challenged through training opportunities feel more satisfaction towards the job.
Staff training continues long after orientation. It’s an ongoing process that can help you retain the best, most loyal employees. And, it needn’t be expensive or time-consuming. Even the simplest, least expensive training can reap great rewards for your business.