Return Policy

What Is Your Return Policy

Our goal is to make sure you receive the exact merchandise you ordered. However, if you find you ordered the wrong merchandise or perhaps it was damaged when it arrived, please Contact Us to let us know the circumstances and we'll immediately contact our distribution center. If we need to replace an item or pick up item up for credit, we'll advise how we are going to handle the matter. If we need to have an item picked up, we issue a RA# and a UPS Call Tag. Customer is responsible for inspecting and accepting any portion of an order that is damaged, defective, or otherwise fails to conform to the goods specified in the Customer's order, subject to these requirements:

  • Customer must send all returns accompanied by a BizSupplies issued Return Authorization.
  • All returned products must be in the original manufacturers’ shipping cartons, complete with all packing and associated materials.
  • We will not accept any returns for product that is designated as “Non-Returnable Item.” A complete listing of non returnable items is available on request.

Customer must request a Return authorization and return the merchandise within the following time frames:

  • 30 days from date of invoice for returns due to customer error (such as ordering the wrong item); merchandise must be in re-saleable condition.
  • 30 days from date of invoice for any defective merchandise.
  • 10 days from date of invoice for any concealed damage or concealed warehouse errors (such as shipping the wrong product or shortages).
  • 5 days from date of invoice for all visible damage and visible warehouse errors.

We will assess a 15% restocking charge for any products returned more than 30 days from the date of invoice.